Overview:

This job aid provides instructions in an easy-to-follow format to properly train employees on the department mail procedure.

Problem and Solution:

PayorNavgation needed a procedure to retrain existing employees and train new hires on the proper way to sort mail. Before the created job aid, delivered mail was not sorted timely, causing time-sensitive mail to be overlooked.

I suggested the creation of a job aid that would walk new and old employees through the mail procedure and eliminate errors while still delivering the needed results. I designed and developed a job aid that takes the guesswork out of how to complete the task.

Process:

The SME walked me through the different types of mail the department received and the process of sorting mail. I was able to ask questions to define the process. The SME discussed the importance of completing this task and how the company benefits when time-sensitive mail is processed timely.

I created a prototype of a job aid walking employees through the proper steps of sorting mail. After submitting the prototype to SME, I used the feedback given to create a more polished job aid giving it a more professional look.

Conclusion:

Creating this job aid allowed me to use the coaching and feedback I received from my previous job aid (Red Flag Protocol) to create a clean and sleek prototype. After receiving feedback on the prototype, I could see the progression I have made as I continue to sharpen my skills. This job aid allows employees to sort mail correctly while updating the system on time-sensitive information. This job aid assists workers in getting the required information needed to approve Medicaid Apps, saving the company from bad debt.